Business Management

Delivered across two focused workshops, this program gives professionals essential skills for navigating organizational change and resolving workplace conflicts effectively. The first session explores why people resist change and provides frameworks for leading transitions with transparency and engagement. The second session focuses on practical conflict resolution techniques, helping participants address disputes constructively before they escalate. Learners leave with tools and a personal action plan for managing real change initiatives and conflicts in their own workplaces. 

BU911– 6 hours (Virtual)
Instructor: Larry Gordon
Course Fee: $295
Date:  April 21 – April 23 
Day: Tuesday & Thursday
Time: 9 AM – 12 PM 
Click here to register 
Last day to register is April 14

Delivered across two focused workshops, this program gives professionals essential skills for navigating organizational change and resolving workplace conflicts effectively. The first session explores why people resist change and provides frameworks for leading transitions with transparency and engagement. The second session focuses on practical conflict resolution techniques, helping participants address disputes constructively before they escalate. Learners leave with tools and a personal action plan for managing real change initiatives and conflicts in their own workplaces. 

CT912– 6 hours (Virtual)
Instructor: Nancy Arduengo 
Course Fee: $295
Date:  March 10 – March 12 
Day:  Tuesday & Thursday
Time:  9 AM – 12 PM
Click here to register

Last day to register is March 3

This two-part program sharpens analytical skills and decision-making in complex work situations. In this first session, participants learn to identify assumptions, evaluate evidence, and recognize cognitive biases that affect judgment. The second session applies structured problem-solving methodologies to real workplace challenges through collaborative case studies and exercises. By the end, learners have a toolkit of critical thinking strategies and a repeatable process for tackling their most pressing problems with clarity and confidence. 

CT913– 6 hours (Virtual)
Instructor: Nancy Arduengo 
Course Fee: $295
Date:  March 24 – March 26 
Day:  Tuesday & Thursday
Time:  9 AM – 12 PM
Click here to register 
Last day to register is March 17
 

This course helps emerging and experienced leaders build the self-awareness needed to communicate with clarity and confidence. Participants explore different leadership styles, the dynamics of building and eroding trust, and how to adapt their approach to diverse personalities and situations. Using case studies and practical tools, learners practice strategies for strengthening relationships and navigating team dynamics more effectively. 

CT914– 6 hours (Virtual)
Instructor: Kandia Johnson
Course Fee: $295
Date:  April 21 – April 23 
Day:  Tuesday & Thursday
Time:  9 AM – 12 PM
Click here to register
Last day to register is April 14

Discover how to create unforgettable customer experiences with Disney's proven service principles. This two-day interactive program combines role-playing, team building, and case studies with the Kaizen philosophy of continuous improvement. Participants will learn to anticipate customer needs empathy and creativity, apply service recovery techniques, using the HEARD Model (hear, empathize, apologize, resolve, diagnose), and streamline workflows for greater efficiency and improved client satisfaction. This program empowers professionals in any field to transform customer service into a differentiating strength, driving both client loyalty and organizational success.

BU072– 6 hours (Virtual)
Instructor: Dexter Valley
Course Fee: $295
Date:  June 1 – June 3  
Day:  Monday & Wednesday
Time:  1 PM – 4 PM 
Click here to register 
Last day to register is May 25 

This course helps you communicate with confidence in everyday situations, whether at work, in meetings, or online. You'll learn practical ways to organize your thoughts, manage nerves, and handle difficult conversations. Each session provides a supportive space to practice through short speeches, group activities, and constructive feedback. Whether you're speaking on Zoom or in person, you'll leave with skills you can apply right away.

LA137– 6 hours (Virtual)
Instructor: Carolyn Kinebrew Bosa
Course Fee: $295
Date:  April 10 – April 17
Day:  Friday
Time:  9 AM – 12 PM 
Click here to register 
Last day to register is April 3

LA137– 6 hours (Virtual)
Instructor: Carolyn Kinebrew Bosa
Course Fee: $295
Date:  June 2 – June 4 
Day:  Tuesday & Thursday
Time:  9 AM – 12 PM 
Click here to register
Last day to register is May 26

This course teaches leaders how to approach high-stakes, emotionally charged conversations with clarity, empathy, and professionalism. Participants practice framing messages, regulating their own responses, and asking strategic questions to keep dialogue productive. An AI-powered conversation, refine language, and build confidence beyond the classroom.  

BU887– 6 hours (Virtual)
Instructor: Kandia Johnson
Course Fee: $295
Date:  May 19 – May 21 
Day:  T/TH
Time:  9 AM – 12 PM 
Click here to register 
Last day to register is May 12

Project Management Essentials at RVCC is a practical, skills-focused program designed to help professionals plan, organize, and deliver projects with confidence. Participants learn core project management concepts, including defining scope, setting timelines, managing resources, controlling costs, and communicating with stakeholders. Through hands-on activities and real-world scenarios, learners gain tools they can immediately apply to workplace projects across industries. This program is ideal for professionals who manage projects informally, are new to project management, or want a strong foundation before pursuing advanced project management training or certification.

BU804– 42 hours (Virtual)
Instructor: Nancy Arduengo
Course Fee: $895
Date:  February 2 – March 18  
Day:  Monday & Wednesday
Time:  6 PM – 9 PM  
Click here to register
Last day to register is March 27

BU804– 42 hours (Virtual)
Instructor: Nancy Arduengo
Course Fee: $895
Date:  September 7 – October 21  
Day:  Monday & Wednesday
Time:  6 PM – 9 PM  
Coming Soon! 

This course prepares participants for the PMP and CAPM certification exams by covering the core concepts, terminology, and processes outlined in current PMI standards. Learners review key knowledge areas such as scope, schedule, cost, quality, risk, and stakeholder management, and practice applying project management frameworks to real world scenarios. The course includes exam tips, practice questions, and structured study guidance to help students approach the PMP or CAPM exam with confidence. 

BU805– 36 hours (Virtual)
Instructor: Damon Stewart
Course Fee: $895
Date:  March 30 – May 6
Day:  Monday & Wednesday
Time:  6 PM – 9 PM  
Click here to register
Last day to register is March 23

BU805– 36 hours (Virtual)
Instructor: Damon Stewart
Course Fee: $895
Date:  November 2 – December 9 
Day:  Monday & Wednesday
Time:  6 PM – 9 PM  
Coming Soon!

This comprehensive program equips managers and emerging leaders with the frameworks and skills needed to delegate effectively while maintaining accountability and performance. Participants examine the roles of the delegator, delegate, and stakeholders, learn how to choose which tasks to delegate, and set clear expectations and success metrics. The course also addresses common roadblocks such as perfectionism and lack of trust, and provides a step-by-step methodology for delegating work, establishing checkpoints, and supporting team members without micromanaging.

BU917– 6 hours (Virtual)
Instructor: Sayali Shende
Course Fee: $295
Date:  June 16 – June 18
Day:  T/TH
Time:  9 AM – 12 PM
Click here to register
Last day to register is June 9

This course helps professionals break out of overwhelm by learning practical strategies to prioritize work, manage competing demands, and protect their energy. Participants learn to distinguish urgency from importance, design realistic plans, and respond more intentionally to high-pressure situations. An AI-based planning tool supports ongoing reflection and scheduling after the course, helping learners sustain new time-management practices. 

BU918– 6 hours (Virtual)
Instructor: Kandia Johnson
Course Fee: $295
Date:  April 6 – April 8 
Day:  Monday & Wednesday
Time:  9 AM – 12 PM
Click here to register
Last day to register is March 30